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The Rules That Govern Your Account With Us

Every account on 1lucky operates under a clear set of terms — who can access the platform, how your data is handled, and what rights you hold.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ coveredCookie policyContact paths included
1lucky The Rules That Govern Your Account With Us
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Questions

Got a question about your account terms, a data request, or a policy clarification? We have three ways to get you to the right place. For anything involving your payment history — PayPal, Venmo, or Play+ — have your account number ready so our team can pull up your records quickly.

Team online

Live Chat

Start a chat from your account dashboard. For legal queries, select 'Account Policy' from the topic menu so the right team picks it up first.

Email Support

Send policy or data-request emails to our support address found in your account settings. Include your registered email and the nature of your request.

Account Help Center

The Help Center in your account includes a searchable policy section. Look up terms by topic — data retention, cookie settings, withdrawal holds — without waiting in queue.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

Security and data handling are not afterthoughts here — they are built into the account structure. Your payment details for PayPal, Venmo, and Play+ are never stored in plain text, and your session is protected by encrypted connections across both mobile browser and the app. Here is how each piece works.

Data Retention

We keep account and transaction records for the period required by applicable law. After that window, inactive data is deleted on a scheduled cycle unless a legal hold applies.

Cookie Use

We use functional and analytics cookies to keep your session active across devices. You can adjust cookie preferences in your account settings under Privacy at any time.

Account Access Controls

Your account is protected by password and a one-time code sent to your registered mobile number. If you suspect unauthorized access, freeze the account from the Security tab immediately.

Your Rights and Requests

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion. Submit requests through the Help Center or by emailing support with your account ID.

Legal and Account Policy — Your Questions

These are the questions we actually get from account holders about how our terms work, what data we hold, and how to act on your rights. Short answers, specific steps.

Access depends on your state's laws. We only allow accounts where local law permits online gaming. Check your state's current status before you open an account with us.

Log into your account, go to the Help Center, and submit a data request. Include your registered email. We respond to verified requests within the timeframe required by applicable law.

We retain transaction timestamps, amounts, and method type for PayPal, Venmo, and Play+. We do not store your full PayPal or Venmo credentials — only the reference data tied to your account.

Yes. Submit a deletion request through the Help Center or by email. Some records may be retained if required by law, but personal identifiers are removed from active systems after the legal hold period.

We send notice to the email address registered on your account. Continuing to use the platform after a change takes effect means you accept the updated terms. Close your account if you do not.

Any remaining verified balance is returned through your original payment method — PayPal, Venmo, or Play+ — after identity confirmation. Processing follows our standard withdrawal verification steps.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.